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TrioBox Privacy Policy

This Privacy Policy explains how TrioBox collects, uses, stores, and protects personal information when you use our website, captive portal, and Wi-Fi services.

Website: triobox.co.za
Last updated: 26 January 2026

1. Introduction

TrioBox respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.

This Privacy Policy applies to:

  • The TrioBox website (triobox.co.za)
  • Guest Wi-Fi captive portals powered by TrioBox
  • Customer dashboards, analytics, and messaging tools

2. Who is responsible for your information

Depending on the context, personal information may be processed by:

  • Venue owners / businesses using TrioBox (as the responsible party)
  • TrioBox / Triotek (as operator or responsible party, depending on use)

Venue owners are responsible for how guest data is used for marketing and communication purposes.

3. Information we collect

The types of personal information collected may include:

  • Name and surname
  • Mobile number
  • Email address
  • Gender
  • Date of birth or birthday
  • Wi-Fi usage data (connection times, duration, frequency)
  • Device and network information (IP address, MAC address, device type)
  • Venue visit history and analytics

Information is collected directly from users when they connect to Wi-Fi, submit forms, or interact with messaging campaigns.

4. How we use personal information

Personal information is used to:

  • Provide secure guest Wi-Fi access
  • Authenticate users and manage sessions
  • Generate visitor analytics and insights
  • Enable venue-approved marketing communications
  • Send transactional, promotional, or informational messages (with consent)
  • Improve platform performance, security, and features
  • Comply with legal and regulatory obligations

5. Consent and lawful processing

TrioBox includes consent mechanisms in the Wi-Fi login flow where required. By providing personal information, users consent to its collection and use as described, unless another lawful basis applies.

Users may withdraw consent or opt out of marketing communications at any time using unsubscribe links or by contacting the relevant venue.

6. POPIA compliance

TrioBox is designed to support POPIA compliance. This includes:

  • Purpose-limited data collection
  • Consent tracking
  • Secure storage and access controls
  • Data minimisation and retention controls

Venue owners remain responsible for their own POPIA obligations, including issuing privacy notices, responding to data subject requests, and managing marketing consent.

7. Data sharing and third parties

We do not sell personal information. Data may be shared only with:

  • Venue owners using TrioBox
  • Trusted service providers (e.g. hosting, SMS, WhatsApp, email gateways)
  • Regulators or authorities where legally required

Third-party providers process data under contractual obligations and security standards.

8. Messaging (SMS, WhatsApp, email)

Messaging features may be used by venues to communicate with customers. All messaging must comply with applicable laws and platform rules.

  • Users may opt out at any time
  • Message delivery is not guaranteed
  • Usage-based costs may apply

9. Data retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, unless longer retention is required by law.

Venue owners may request deletion or anonymisation of data in accordance with applicable agreements.

10. Security measures

We implement reasonable technical and organisational safeguards to protect personal information, including access controls, encryption where appropriate, monitoring, and secure hosting environments.

However, no system is completely secure, and users acknowledge this risk.

11. Data subject rights

In accordance with POPIA, individuals have the right to:

  • Request access to their personal information
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Regulator

Requests should be directed to the relevant venue or to TrioBox using the contact details below.

12. Cookies and tracking

The website and captive portal may use cookies or similar technologies for functionality, analytics, and security. You may manage cookies through your browser settings.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact details

For venues using TrioBox:
You are responsible for informing guests about how their data is used, honouring opt-out requests, and complying with POPIA when running marketing campaigns.